Performance Improvement Team at a North American Bank

Company Profile

Technology Division of a North American Bank

The TiltCo Approach

Our client had led a successful program to deliver financial savings and process improvements. Two months after the program had wrapped, our client noticed her team’s performance metrics were off-track. Committed to sustaining results, our client initiated an effort to close these gaps.

TILTCO partnered with our client to quickly implement practical solutions to close the performance gap. We created a delegate-network with the accountability to both provide feedback to the project and, most importantly, cascade project messages to their network. We provided hands-on coaching to team members to help them create more effective tools and job aids to communicate changes in processes and procedures. And, we acted as a thought partner to the project manager to help identify and test improvement ideas.

Results-Oriented Statistics

The program quickly brought performance measures back on track and the tremendous results gained from the performance improvement program were maintained, if not accelerated.